Returns & Exchanges
At Catit, we want you to be completely satisfied with your fashion purchase. If you are not happy with your items, we offer a 30-day window for returns and exchanges on all unworn products with original tags attached.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Place the items in their original packaging and include the packing slip inside to ensure a smooth processing experience.
Ship It Back
Download and print your prepaid shipping label, attach it to the outside of your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund or ship out your exchange within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing